Since December, River Landing has welcomed 143 new residents into the community. The number of households transitioned is even more remarkable considering the realities of trying to keep COVID-19 out.
“We had a tremendous amount of coordination,” says Amy Rosen, River Landing’s Community Relations Director. “With staff, movers, protocols… and a lot of day-to-day questions and conversations.”
Now home to 635 residents, the community has enjoyed a robust expansion with new apartments, hybrid apartments and cottages, along with expanded dining options, a new golf clubhouse and other amenities. As fate would have it, the first of the new homes were ready for move in on December 3, with the hybrid apartment moves starting early this year. Plus, not all of the newcomers were moving into the new apartment buildings or cottages. At least 20 residents moved to existing apartments or cottages on campus.
When March and the pandemic came around, one might have thought that moves would have come to a screeching halt. However, as Amy points out, for these residents, the move represented the culmination of years of planning and preparation. For some, delaying their move would have created uncertainty, stress and even some scrambling for a temporary place to live.
“We had built such strong relationships with these folks for years… on average between 3 and 4 years,” she explains. “Our team of Martha Loftin, Sales Counselor, myself, and Aimee Bray, our move-in coordinator, spoke one -on- one with every single person.
“A lot of people trusted us, they felt comfortable even though there was this looming concern of this pandemic. We were going to ensure their safety and security and put everything in place to make this a smooth transition for them.”
Instead of putting off the moves, the staff at River Landing carefully developed a plan for how to move everyone to their new homes as safely as possible. The process had to move more slowly and methodically, but with protocols and resources in place, the moves continued, steadily, one by one.
New residents were quarantined in their homes on campus for 14 days, during which time all their meals and shopping and other errands were done for them. Once cleared, they would be able to enjoy more of the community’s amenities and dining options according to social distancing, masking and other ongoing preventative measures.
And the staff at River Landing was there to guide each resident through the move, quarantine and introduction to the community — every step of the way.
“We had done a tremendous amount of prepping with the new residents as to what to expect during quarantine,” says Amy. “We would coordinate with all departments daily to make sure they had everything they needed.”
How have the new residents responded to their new home? Once moved in, many of the new residents actually didn’t mind the quarantine. “They were exhausted from the buildup and the move,” says Amy. “They said it gave them time to get their new homes ready.
“It is a journey for people — an emotional, physical and financial journey. To know that they are now part of the family here is very gratifying. No one knew what this pandemic would be like. But it is so gratifying to hear them say that they feel so blessed that they are here, because they are safe.”
And (as of this writing) with 635 residents, according to Amy, River Landing is still COVID-free.